Most retail establishments, from restaurants to gift stores, are faced with the unprecedented challenge of how to maintain vital customer relationships during this period of shutdowns, stay-at-home orders and social distancing. For a small business, this can be a daunting hurdle. But there are definitely some things you can do to survive in the short term – and thrive in the […]
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(CNN) Social distancing may help mitigate the coronavirus crisis, but it also threatens to devastate small businesses. The drop in foot traffic and a reluctance to go out will leave shops and restaurants empty. In Seattle, already hard hit by the outbreak, a recent survey found that 60% of small businesses there are considering wage cuts and staffing […]
Learn More and Sign Up for a 3 Month FREE Trial of Customer Loyalty Accelerator:SHOPIFY – CLOVER Small merchants reliant on customer traffic to keep their businesses open are facing an unprecedented challenge in the form of the coronavirus. In times like this, your best customers are the ones who know you well, and you know them. In […]
The common conception is that Amazon rules retail due to its superior technology. But the facts show otherwise, Amazon reigns supreme because it has put customer relationships first and foremost at its cultural core. Jeff Bezos famously said that “aligning the company’s interests with its customers’ ensured our success.” How has this philosophy contributed to […]
As reported by Tae Kim, Barons.com Shopify ’s ambitions keep getting bigger, and the company is making some big moves to match. In June, Shopify (ticker: SHOP) took another step toward becoming a viable alternative to Amazon.com (AMZN) by unveiling the Shopify Fulfillment Network, which gives merchants cheaper shipping, warehousing, and picking/packaging services. Earlier this month, Shopify announced an […]