FREQUENTLY ASKED QUESTIONS

A. If you need assistance, we’re happy to help.  Please reference the resources at https://customerloyaltyaccelerator.com/how-it-works/info-downloads/ or contact customer support by web help, email or phone at https://customerloyaltyaccelerator.com/contact/help/.

A. Find "Customer Loyalty Accelerator (CLA)" in the Clover App Market, select the Starter Plan subscription, install it and select the CLA Icon from your POS terminal’s home screen. Create your store’s card program account and associate it with your POS terminal by selecting “Let’s Get Started” from the Thank You screen.  A brief Clover Video App Demo, explaining the operation of CLA, can be found at https://customerloyaltyaccelerator.com/how-it-works/info-downloads/. If you still have questions, then please contact customer support by web help, email or phone at https://customerloyaltyaccelerator.com/contact/help/.

A.Yes.  You may share this program across all locations within your business, allowing your customers to earn and redeem their rewards with the same plan across all of your stores.  If your locations (unique Merchant IDs) are linked under a single Clover dashboard, then download CLA from the app market in the web dashboard for each location and they will automatically be linked together.

A. After completing initial signup on your Clover POS terminal, you may log into your card program account at https://rewardscla.com and upload it.  Once uploaded, please contact customer support by web help, email or phone at https://customerloyaltyaccelerator.com/contact/help/ to order rewards cards with your logo included.  Keep in mind, the use (distribution) of printed CLA Rewards Cards is optional.

A.During checkout, ask your customers whether they are participating in your rewards program.  If they are, then look them up and apply available rewards towards the sales transaction by following the steps in “How do I redeem a reward from a customer’s account?"  If not, then you can activate a card for them before completing the sale.  After the sale is completed, they will receive a SMS notification with a request to verify their card account information at https://rewardscla.com/verify.  The request includes verification of information, creation of an account password and agreement to terms of service.  For more details, please consult the Clover App Video Demo found at https://customerloyaltyaccelerator.com/how-it-works/info-downloads/.

A. The customer sales associate applies a customer’s rewards card balance toward a purchase by selecting CLA (under Other) as a tender option, which redirects to the Apply Balance or Activate Card screen.  For more details, please consult the Clover App Video Demo found at https://customerloyaltyaccelerator.com/how-it-works/info-downloads/.  If you still have questions, then please contact customer support by web help, email or phone at https://customerloyaltyaccelerator.com/contact/help/.

A. Customer Loyalty Accelerator (CLA) rewards card accounts can be activated by a sales associate on the Clover Station by entering a customer’s Card Code (Optional), Mobile Phone Number, First Name, Last Name and Email Address and selecting ACTIVATE on the Activate Card screen. The customer will receive a SMS notification with a request to verify their card account information at https://rewardscla.com/verify.  The request includes verification of information, creation of an account password and agreement to terms of service.  For more details, please consult the Clover App Video Demo found at https://customerloyaltyaccelerator.com/how-it-works/info-downloads/.  If you still have questions, then please contact customer support by web help, email or phone at https://customerloyaltyaccelerator.com/contact/help/.

A.No, a merchant receives the full amount for their goods and/or services.  When a reward amount is used in a sales transaction, it is treated as tender towards a full or partial payment to the merchant.  If a remaining balance is due, then payment is the customer’s responsibility.

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90 Day Free Trial!

The Best Free Trial Plan Ever!!  We offer a genuinely incredible 30-Day FREE TRIAL plan (standard) to prove the value of CLA's instant in-store rewards. The Free Trial includes:

  • All the in-store credit rewards redeemed by your customers are funded by CLA – up to $200!  That’s an incredible value.
  • The simple user-interface makes CLA easy to setup & use.
  • Accurate contact information for loyalty plan marketing
  • CLA support tuning your loyalty program for optimal results
  • Printed rewards cards (optional) for in-person sales with POS

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