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FREQUENTLY ASKED QUESTIONS

A. If you need assistance, we’re happy to help.  Please reference the resources at https://customerloyaltyaccelerator.com/how-it-works/clover-app-resources/ or contact customer support by web help, email or phone at https://customerloyaltyaccelerator.com/contact/help/

A. Find "Customer Loyalty Accelerator (CLA)" in the Clover App Market, select the Starter Plan subscription and install it.  After installing the application on your Clover POS, follow the Getting Started steps described in Merchant User Guide for Clover POS Terminals at https://customerloyaltyaccelerator.com/how-it-works/clover-app-resources/If you still have questions, then please contact customer support by web help, email or phone at https://customerloyaltyaccelerator.com/contact/help/.

A. Yes.  You may share this program across all locations within your business, allowing your customers to earn and redeem their rewards with the same plan across all of your stores.  If your locations (unique Merchant IDs) are linked under a single Clover dashboard, then download CLA from the app market in the web dashboard for each location and they will automatically be linked together.

A. After selecting EncoreCLA for your Clover POS terminal, please follow the steps at https://customerloyaltyaccelerator.com/pricing/merchant-signup/ to order rewards cards with your logo included.  If you didn’t upload a logo file with your initial signup, then you may log into your card program account at https://rewardscla.com and upload it.  Once uploaded, please contact customer support by web help, email or phone at https://customerloyaltyaccelerator.com/contact/help/ to order rewards cards with your logo included.

A. During checkout, ask your customers whether they are participating in your rewards program.  If they are, then look them up and apply available rewards towards the sales transaction by following the steps in “How do I redeem a reward from a customer’s account?"  If not, then you can activate a card for them before completing the sale.  After the sale is completed, they will receive a SMS notification with a request to register their card at https://rewardscla.com/register.  The registration includes verification of information and agreement to terms of service.  For more details, please consult the Tender by Applying a Balance section in the Merchant User Guide for Clover POS Terminals found at https://customerloyaltyaccelerator.com/how-it-works/clover-app-resources/.

A. The customer sales associate applies a customer’s rewards card balance towards a purchase by selecting Encore Incentives (Customer Loyalty Accelerator) as a tender option, which redirects to the Apply Balance or Activate Card screen.  For more details, please consult the Tender by Applying a Balance section in this document (Merchant User Guide for Clover POS Terminals).  If you still have questions, then please contact customer support by web help, email or phone at https://customerloyaltyaccelerator.com/contact/help/.

A. Customer Loyalty Accelerator (CLA) cards can be activated by a sales associate on the Clover Station with a customer’s phone number. The customer will receive a SMS notification with a request to register their card at https://rewardscla.com/register.  The registration includes verification of information and agreement to terms of service.  For more details, please consult the Activate Card section in this document (Merchant User Guide for Clover POS Terminals).  If you still have questions, then please contact customer support by web help, email or phone at https://customerloyaltyaccelerator.com/contact/help/.

A. No, a merchant receives the full amount for their goods and/or services.  When a reward amount is used in a sales transaction, it is treated as tender towards a full or partial payment to the merchant.  If a remaining balance is due, then payment is the customer’s responsibility.

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30-Day Free Trial Plus a 3-Month Bonus Booster Package

More than a basic, points-based loyalty plan, Customer Loyalty Accelerator (CLA) is a complete solution to identifying your best customers and motivating return visits and higher spending. Your Starter Plan Free Trial includes:

  • 30 Day Free Trial and Set-Up Consultation.  At the start of your Free Trial, a CLA representative will directly consult with you to custom tailor a program specific to the unique needs of your business and high-value customers.
  • Fully funded rewards cards during your 30 Day Free Trial.
  • Accurate digital ID and contact data for each customer registering their cash rewards
  • Detailed Customer Activity and Spend Reporting
  • On-going consultation with CLA representatives to fine-tune your program for optimal ROI results.
  • Bonus Booster Package: Get (3) additional months of fully-funded Rewards cards by CLA to get you started off on the right foot. That's a total of (4) months of fully-funded reward cards!
  FIND OUT MORE ABOUT 30-DAY FREE TRIAL