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FREQUENTLY ASKED QUESTIONS

A. The Customer Loyalty Accelerator (CLA) application is a cash rewards incentive program, enabling merchants to identify and reward their valued customers with a cash amount only redeemable through a purchase within their shop.  The cash rewards are awarded as in-store credits earned: at enrollment, with purchases, on birthdays, on enrollment anniversaries and through referrals (Shopify Only).  For more information, go to https://customerloyaltyaccelerator.com/

A. No.  We offer a tiered subscription plan, which includes a Basics (Free) plan along with paid plans offering more features.  Please refer to https://customerloyaltyaccelerator.com/pricing/ for additional information.

A. Yes, Customer loyalty Accelerator (CLA) uses both SMS and Email to send notifications to customers issued a rewards card.  When a card account is activated, a message is automatically sent to a customer’s mobile phone, requesting verification of their contact information and creation of a password for their account.  Additional automated messages include:  reward earned, reward expiring soon and reward expired notifications.

A. Customer Loyalty Accelerator (CLA) is suitable for a diverse range of businesses in the retail, service and hospitality sector and creates a win-win-win between the customer, merchant, and customer service employee. Knowing your customer, personalizing the customer experience, and delivering highly-valued incentives for return visits are some of the basic cornerstones to deepening brand loyalty and building a deeper long-term relationship with your customer.

A. The cash incentive (Rewards Amount) is set by the merchant with creation of their card program account and can be changed by contacting customer support by web help, email or phone at https://customerloyaltyaccelerator.com/contact/help/.

A. All cash-incentives are funded by the merchant, awarded as an in-store credit and only redeemed through a purchase of goods or services within the merchant’s shop.

A. The customer’s CLA Rewards Card account is allocated a cash-incentive (Reward Amount), which can only be redeemed through a purchase in the rewarding merchant’s shop.

A. No, the reward only has a cash-value for goods and/or services purchased from a rewarding merchant through a tender operation.

A. No. We offer printed CLA Rewards Cards to merchants, but the use of a physical card is not required for this program to be successful.  It requires the merchant’s entry of accurate customer contact information with card activation, allowing us to monitor activity, update card accounts and send automated notifications to customers. If printed rewards cards are desired, we offer them at no cost to the merchant.  For more information, contact customer support by web help, email or phone at https://customerloyaltyaccelerator.com/contact/help/.

Incredible Free Plan Offer!

The Best Free Plan Ever!!  Get started with CLA absolutely for FREE. Use the free Basics plan as long as you like. If and when you are ready, upgrade to a paid plan for additional features. The Free Plan includes:

  • A simple user-interface that makes CLA easy to setup & use
  • Up to 250 enrollments
  • SMS and email messaging
  • Standard activity reporting
  • CLA support tuning your loyalty program for optimal results
  • Printed rewards cards (optional) for in-person sales with POS

For more information on all CLA plans, including Basics (free), Complete and Complete Plus (gift cards), see our pricing page.

Jane the store owner

Hi! I’m Jane, a store owner and Customer Loyalty Accelerator user. Ask me a question!

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