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FREQUENTLY ASKED QUESTIONS

A. The amount of cash incentive provided is up to the merchant.  Reward cash typically ranges between $1 to $10, but any amount can be offered.  The recommended reward amount is $5 or $10, and is typically 10% of your Customer Sales Amount value.  For example, a $10 Rewards Amount for a Customer Sales Amount of $100.

A. It’s important to target your highly valued customers for cash incentive loyalty rewards.  By focusing on your most valued customers, you will gain valuable contact information and motivate increased spending through more frequent return visits to your shop.

A. Included in your monthly subscription price is the cash card incentive load. The amount of cash and number of RewardsCardPlus Cards will be determined by merchant’s size and best customer spending information.

A. The customer incentive is store specific. The incentive can only be spent at the program’s merchant store. The employee incentive can be spent outside the merchant’s store.

A. The Customer Loyalty Accelerator has been designed to worked seamlessly with your existing loyalty program. The customer contact information collected by Customer Loyalty Accelerator can be transferred (imported) into your existing loyalty database. Customers can be contacted through your existing loyalty program or through Customer Loyalty.

A. Yes.  CLA provides the RewardsCardPlus cash incentive cards, manages the collection of customer pending data, manages customers’ card balances, and provides customer contact information for sending reminders and targeted marketing information.

A. Yes, there is an opportunity to re-load your highly valued customers’ cards with a cash incentive based on their spending.  The card is initially loaded with a cash incentive in exchange for the customer’s contact information; subsequent cash incentives are loaded when the customer reaches your required spending target.

A. The first time receiving a RewardsCardPlus incentive, the customer provides their phone number in exchange for an activated card.

A. They can be identified at the POS Station by entering their RewardsCardPlus card code or the mobile phone number used with Card Registration

A. Yes, they can be identified at the POS Station by entering their RewardsCardPlus card code or the mobile phone number used with Card Registration.

A. A highly valued customer is identified by a store employee (Floor Sales or Cashier) and offered the RewardsCardPlus.

A. After the RewardsCardPlus is activated at the store, the customer registers the card via a web browser on their smartphone or computer. After the registration is complete, the card is loaded with the incentive cash immediately.

A. Yes, it’s typical to have a 14 day time limit on the incentive.

A. The cash is removed from the card. It can be applied to another customer or re-loaded after messaging the targeted customer.

A. As many times as you choose. There is no re-load limit.

A. Yes, with your newly acquired “High Value Customer” contact information from CLA, other promotions may be bundled together.

A. The RewardsCardPlus Card is registered by a customer at https://rewardscla.com/register.  Once a card is registered, the customer is identified at the POS Station by entering their RewardsCardPlus card code or the mobile phone number used with Card Registration.

A. Yes, a merchant may include their logo on the card.  If you didn’t upload a logo file with merchant-signup (card program account creation), then you may log into your account at https://rewardscla.com and upload a logo file.  The merchant logo will be placed on the front-side of each rewards card.

A. At this time, Customer Loyalty Accelerator is only available on Shopify and Clover POS terminals.  If you need support on a different POS terminal, then please send your request to help@encoreincentives.com 

A. Yes, you may use the contact information provided by the customer with Card Activation. Customer loyalty Accelerator (CLA) automatically sends a SMS text message to a customer’s mobile device with instructions to register their activated rewards card.

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30-Day Free Trial Plus a 3-Month Bonus Booster Package

More than a basic, points-based loyalty plan, Customer Loyalty Accelerator (CLA) is a complete solution to identifying your best customers and motivating return visits and higher spending. Your Starter Plan Free Trial includes:

  • 30 Day Free Trial and Set-Up Consultation.  At the start of your Free Trial, a CLA representative will directly consult with you to custom tailor a program specific to the unique needs of your business and high-value customers.
  • Fully funded rewards cards during your 30 Day Free Trial.
  • Accurate digital ID and contact data for each customer registering their cash rewards
  • Detailed Customer Activity and Spend Reporting
  • On-going consultation with CLA representatives to fine-tune your program for optimal ROI results.
  • Bonus Booster Package: Get (3) additional months of fully-funded Rewards cards by CLA to get you started off on the right foot. That's a total of (4) months of fully-funded reward cards!
  FIND OUT MORE ABOUT 30-DAY FREE TRIAL